Refund policy

Exchange, Return & Refund Policy

Due to the nature of our products, for food safety reasons, we do not accept returns or offer refunds on cookie cutters. However, your satisfaction is very important to us. If you order arrives damaged, or if you receive the wrong size or design, please contact us as soon as possible once delivered. We are happy to work with you to make it right.

To report an issue with your order please email me at tlbain28@yahoo.com. Or message me on Instagram @wellacookiecutterco with a description of the problem and a photo of the item you received. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds 

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.